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← User Support for Phantasy Tour

Please provide us with your ideas to improve Phantasy Tour. Do not use this feature to submit general support requests. Please address those requests to support@phantasytour.com.

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2 results found

  1. Get rid of the iPhone Amazon gift card ads giving me aids

    Fuck this...I can't even use PT on my iPhone without getting fucked with ads which redirect me to some scam website.

    61 votes
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    4 comments  ·  Bug  ·  Admin →
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    gathering feedback  ·  AdminPT Support (PT Support, Phantasy Tour) responded

    Sorry you’re experiencing a problem with ads on Phantasy Tour. We absolutely don’t want malicious ads on our site. Tracking down and stopping malicious ads is extremely complicated, especially since we’re not seeing the pop-ups here which makes it virtually impossible to troubleshoot. It would be incredibly helpful if you could provide more information about the problem you’re experiencing. Does this occur on desktop, mobile, or both? Could you capture a screenshot and send it the next time it occurs?  

  2. [Bug] Some users report problems deleting Phantasy Mail and accessing subfolders

    Reports include:
    Cannot delete messages in my sent folder
    Cannot access my sent folder
    Cannot send Phantasy Mail

    We are unable to replicate these problems and need to collect as much information as possible from those experiencing them in order to fix them. Helpful information includes operating system name and version, browser name and version and any browser errors you are able to ascertain (try turning on the developer console in your browser to see errors).

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    3 comments  ·  Bug  ·  Admin →
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    gathering feedback  ·  AdminPT Support (PT Support, Phantasy Tour) responded

    We’re trying to get to the bottom of the isolated problems that some members are receiving when using Phantasy Mail. We are unable to replicate these problems and need to collect as much information as possible from those experiencing them in order to fix them. Helpful information includes operating system name and version, browser name and version and any browser errors you are able to ascertain (try turning on the developer console in your browser to see errors). Thanks.

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