[Bug] Some users report problems deleting Phantasy Mail and accessing subfolders
Reports include:
Cannot delete messages in my sent folder
Cannot access my sent folder
Cannot send Phantasy Mail
We are unable to replicate these problems and need to collect as much information as possible from those experiencing them in order to fix them. Helpful information includes operating system name and version, browser name and version and any browser errors you are able to ascertain (try turning on the developer console in your browser to see errors).
AdminPT Support
(PT Support, Phantasy Tour)
shared this idea
We’re trying to get to the bottom of the isolated problems that some members are receiving when using Phantasy Mail. We are unable to replicate these problems and need to collect as much information as possible from those experiencing them in order to fix them. Helpful information includes operating system name and version, browser name and version and any browser errors you are able to ascertain (try turning on the developer console in your browser to see errors). Thanks.
-
sanberdino
commented
another update: it also happens in iOS 9.3.2 using an iphone 6, exact same issue: all other Phantasy Mail navigation links work as they should except "Sent".
-
sanberdino
commented
i'd like to add that the "Sent" box issue i've described doesn't happen when navigating to the inbox, or trash, or any of the other links on the top left side underneath "Phantasy Mail"... this issue only exists for me when attempting to navigate into "Sent" mail
-
sanberdino
commented
Mac OS v. 10.11.5
Firefox v. 46.0.1
Safari v. 9.1.1
My issue is happening exactly the same on both browsers. I'm not seeing any browser errors, but what i do see when i click "Sent" is the url switch from:
https://www.phantasytour.com/phantasymail#inbox
briefly to
https://www.phantasytour.com/phantasymail#sent
in my url field then quickly revert back to
https://www.phantasytour.com/phantasymail#inbox
without actually displaying my sent mail
there are times in the recent past where phantasy mail DID display my sent mail as it should and i can see the list of my pm's sent. however the problem stated above is recurring at the moment and not behaving as it should.
Thank you for your time.