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I am trying to sign up but I am getting an error.

I am trying to register but I am getting a 500 error. I have tried different email, passwords, usernames, etc... I am not getting any errors on the form but when I fill out the form and click "sign up" I get a pop up that says "Your account could not be created. Please correct the errors and try again.".

But it doesn't show any errors on the form and like I said, I tried different usernames, email, and passwords. I have also tried using a different browser that has no extensions installed and I am not using a VPN.

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Michael Frieze shared this idea  ·   ·  Report…  ·  Admin →
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  • Laxin Spuria commented  ·   ·  Report

    If you're experiencing persistent issues while trying to register on a website despite not receiving specific error messages and having tested different usernames, emails, and passwords, here are some suggested troubleshooting steps you may follow:

    1. Clear Browser Cache and Cookies:
    Sometimes, browser cache and cookies can cause unexpected issues. Try clearing your browser's cache and cookies, then reload the registration page and attempt to register again.

    2. Check Network Connectivity:
    Ensure that your internet connection is stable and not experiencing any interruptions. A weak or intermittent connection might cause errors during registration.

    3. Inspect Browser Console for Errors:
    Open the developer tools in your browser (usually by pressing F12) and check the console tab for any error messages that might provide more specific details on why the registration is failing.

    4. Contact Website Support:
    If the issue persists, it might be specific to the website's backend. Contact the website's support team or look for a contact form/email to report the problem. They might be able to assist with troubleshooting or provide insights on the issue.

    5. Try Registration at a Different Time:
    Server-side issues or maintenance might be causing the problem. Try to register at a different time to see if the issue persists.

    6. Verify Form Fields:
    Even though you mentioned not seeing any errors, double-check that all the required fields are correctly filled out. Sometimes, incomplete form entries can trigger registration failures.

    7. Use Incognito/Private Browsing Mode:
    Try registering in an incognito or private browsing window. This mode does not store cache or cookies and might help isolate any local browser-related issues.
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    Please try the above suggestions sequentially to identify and potentially resolve the issue you are encountering during the registration process on the website. If the problem persists, reaching out to the website's support team directly is the recommended next step for further assistance.

  • Mike Savage commented  ·   ·  Report

    Issue STILL exists! Hello?!?!?! Anyone home?!?!?!

  • Rich Haase commented  ·   ·  Report

    Same issue here. Would be great to be able to sign up!

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